FAQ

Q: What time does the Office open?

Office hours are 9 a.m. to 5 p.m. Special arrangements are available for late arrivals.

Q: Can we check-in early or check-out late?

We are unable to accommodate early check-ins or late check-outs. Check-in is at 3 p.m. and check-out is at 11 a.m. We are a big inn with a mighty but small staff and we need the designated time to clear the grounds and make sure rooms are neat and tidy for you as well as the next guest.

Q: What happens if we can’t arrive during the check-in window of 3-5 p.m.?

For arrivals after 5 p.m. we have a procedure in place. Please let us know in advance, if you are able, and we will leave a brightly colored envelope in the white mailbox outside the office with your name on it. Inside of the envelope will be a welcome letter and instructions on how to find your cabin. The office is closed after 5 p.m. but if you need assistance finding your cabin please call the number on the welcome letter.

Q: What time is Continental Breakfast and where is it served?

Complimentary Continental Breakfast is provided to guests of Belleayre Lodge and is served in the Carriage House from 8:00 a.m. to 10 a.m.

Q: Do I have to bring towels, sheets, soap or shampoo?

The Lodge provides all bedding, towels and bar soap. Please bring shampoo and any other personal hygiene items.

Q: What time is the Carriage House open?

The Carriage House opens for Continental Breakfast at 8:00 a.m. daily. Monday – Thursday it closes at 10 p.m., Friday and Saturday it is open for your entertainment until Midnight. Extended hours are also available during holiday periods.

Q: What is the Carriage House?

The Carriage House is our newly renovated family-friendly Lounge at Belleayre Lodge. Stop by and relax next to a fire burning stove, play pool, have a drink at our self-serving bar (BYOB), watch a movie on our wide-screen TV, play ping pong, foosball, board games, chess, or read a book. After 8 p.m. Children under 16 must be accompanied by an adult.

The Carriage House is also available for special occasions and celebrations. Inquire about private parties and catering services.

Q: Is Belleayre Lodge available for weddings, private parties and corporate retreats?

Yes, at Belleayre Lodge our experienced staff can provide event planning services for any occasion. Call us at 845-254-4200 and inquire about special packages that include guest rooms, meetings and banquet services.

Q: Where is The Parlor?

The Parlor, located right next to Provence Market & Cafè, is open from 9 a.m. to 5 p.m. It’s a comfortable and cozy place to sit back and relax -- enjoy a freshly brewed cup of coffee or tea, and have a snack prepared by the Provence Kitchen. You'll find hot chocolate and soup in the winter, freshly squeezed lemonade and ice cream in the summer.

The Parlor is also available for private functions, such as a business meeting, a private dinner or an educational class. Inquire about rates, availability and banquet services.

Q: Are housekeeping services provided?

The Lodge is a full-service facility and takes great pride in providing clean and well stocked units, ready for your arrival. Fresh towels are available on a request basis. Daily housekeeping services are available for an added charge of $25 per day that includes: light cleaning, trash removal and making the beds. Contact the management office to make arrangements for daily housekeeping services.

Q: What kitchen equipment and utensils can be found in guest rooms at Belleayre Lodge?

Guest rooms with full kitchens are equipped with a refrigerator, stove-tops, oven, toaster, coffee maker, tea kettle, dishes, drinking glasses, coffee mugs, pots/pans, flatware, mixing bowls, cutting board, strainer, can opener, wine opener, veggie peeler, and miscellaneous cooking and grilling utensils. If you have a favorite non-stick skillet or gadget you can’t live without, bring it along!

All other guest rooms are equipped with a mini-fridge, coffee maker, microwave and disposable dishes and utensils.

All guest rooms have a blow dryer, access to an iron and ironing board, and conveniently located gas grills.

Q: Do I need to bring groceries with me?

Provence Market & Cafè at Belleayre Lodge is conveniently located on the premises and is open from 9 a.m.-5 p.m. daily. You are welcome to bring your own groceries or purchase groceries upon your arrival. Local restaurants are abundant and just a short walk or drive away. Check our website’s “Activities” page for a listing of stores and restaurants in the area.

Q: What should I clean before I check out?

Please wash and put away any dishes, utensils, pots/pans, and coffee pot. We will take care of the rest! A charge of $25 will be incurred for dirty dishes left in the sink.

Q: Is there public transportation to Belleayre Lodge?

Trailways bus line travels from N.Y.C. to Pine Hill. The bus stops at Belleayre Plaza on Route 28 which is directly across the highway from Main Street, Pine Hill. Their website is www.trailwaysny.com. Your destination is Pine Hill, N.Y., or call: (800) 858-8555.

Q: Is there bus or taxi service in the area?

Public transportation in Ulster County is provided through the UCAT which has limited service on weekends. Plan your visit accordingly and this bus can take you to Phoenicia, Woodstock, New Paltz - and even Belleayre Mountain Ski Center. Available Monday through Saturday, you must call UCAT in advance to confirm arrangements. Their website is http://ulstercountyny.gov/ucat/ulster-county-area-transit or call: (888) 827-8228.

Q: Why doesn’t your property’s address - 15 Hostel Drive, Pine Hill, 12465 - show up on my GPS*?

Belleayre Lodge is located on a historic property that once held a large hotel named “The Mountain House” which accommodated 40 guests in 1882. The building came down in 1994 due to fire. “The Belleayre Youth Hostel” was in operation during the 1990’s and that is how Belleayre Lodge’s address on Hostel Drive came to be.

*Note: The alternative address to use for GPS is 287 Main St, Pine Hill, NY 12465. This address will take you to the community center on Main Street and Belleayre Lodge is located behind the center. 

Q: Is there designated parking at Belleayre Lodge?

Belleayre Lodge is located on an intimate property with limited parking. Each unit has 1 allotted parking space except for Cabin 6, which have 2 allotted spaces. There is free parking in the public lot at the bottom of our driveway for your overflow vehicles.

Q: Can we ski to Belleayre Mountain Ski Center from Belleayre Lodge?

Belleayre Mountain Ski Center is not a ski-in facility. You could make the vigorous hike in snow shoes from our lodge but you’re better off driving 1 mile on State Route 28.

Q: Is there a shuttle to Belleayre Mountain Ski Center?

Public transportation in Ulster County is provided through the UCAT which has limited service on weekends. Plan your visit accordingly and this bus can take you to Belleayre Mountain Ski Center. Available Monday through Saturday, you must call UCAT in advance to confirm arrangements. Their website is http://ulstercountyny.gov/ucat/ulster-county-area-transit or call: (888) 827-8228.

Q: How much will we save on lift tickets at Belleayre Mountain through the hotel voucher program?

Belleayre Mountain Ski Center offers many specials throughout the season. Staying at Belleayre Lodge will provide you with a voucher to receive a discount on lift tickets purchased at the ski center. You can save up to 45% on lift tickets. Savings vary based on age group and 1- or 2-day ticket options. We suggest contacting Belleayre Mountain Ski Center for deals and ski conditions at www.Belleayre.com.

Q: Is there access to a washer or dryer?

There is no access to laundry facilities at Belleayre Lodge. However, the Belleayre Plaza is a convenience station located just across the way on Route 28; it hosts a laundromat with coin operated washers and dryers.

Q: Is there a DVD player in my room?

Only a few of our cabins have DVD players – plan to bring a laptop or other device for watching DVDs, or join us in the Carriage House and watch a movie on the big screen!

Q: What time does the evening bonfire start?

We light the community bonfire at sunset each evening. In the winter - about 5 p.m. and in the summer - about 7 p.m.

Q: What time are s’mores made at the bonfire?

There’s no right or wrong time to make a s’more! If there’s a fire going, pull up a chair and get toasting.

Q: Can my child soak in the relaxation spa pool with me?

Only those 16 years and older may utilize the relaxation spa pool. Anyone under 18 years of age must have their parent/guardian sign the spa policies - no exceptions!

Q: Can my visiting guest utilize the relaxation spa pool?

No. Our property is very intimate and considering the comfort and safety of our guests, we must reserve the amenities for overnight guests only.

Q: Is clothing optional in the relaxation spa pool?

Clothing or a bathing suit is required when using the relaxation spa pool, and all indoor and outdoor common areas.

Q: Is Belleayre Lodge pet friendly?

We have two units that are pet friendly, Cabin 3 and Cabin 5B. Please advise of your plans to bring a pet when making your reservations. The following guidelines apply: Pets cannot be left alone in cabins when you are off the property, they must be on a leash at all times, they are not allowed in the Carriage House or other buildings on the premises, and you must pick up after them. A refundable $200 pet deposit will be deducted from your credit upon arrival.

Q: Why can’t we leave our pet in the cabin while we’re partaking in activities away from Belleayre Lodge?

We love our pets, too, and know that being left alone in an unfamiliar environment often leads to anxiety! When pets become anxious they cry, bark, and act out - sometimes causing damage. If everyone in your group plans on leaving the property and no one can stay behind with your pet, we suggest that you not bring them along to Belleayre Lodge or find a local boarding kennel in the area to look after them.